Returns & Exchange Policy

We want you to love your Freebird shoes. If you’re not completely satisfied, we’re happy to help with returns or exchanges within 30 days of purchase.

Eligibility

• Items must be unworn, in original condition, and in their original packaging.
• Proof of purchase is required.

How to Initiate a Return or Exchange

1. Visit shoesfreebird.com and navigate to the Returns page.
2. Follow the instructions to generate a return label.
3. Pack your item securely and attach the label.
4. Ship your return using the provided method.

Refunds

• Refunds are processed within 5–7 business days after we receive your return.
• Original shipping fees are non-refundable.

Exchanges

• Exchanges are subject to availability.
• If your desired size/style is unavailable, we’ll issue a refund instead.

Final Sale Items

• Discounted or clearance items are final sale and cannot be returned or exchanged.

Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately for assistance.

For further questions, please refer to our FAQ section or reach out via our online support portal.